Shipping policy
NALA Shipping Policy
Thank you for shopping with Nala! We are committed to ensuring that your order arrives quickly and securely. Please review our shipping policy below:
Processing Time
- All orders are processed within 1–2 business days, excluding weekends and public holidays.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates
- Free delivery on all orders within the UAE.
- International shipping rates vary based on destination and will be calculated at checkout.
Shipping Time
- UAE Orders: Typically delivered within 2–3 business days.
- International Orders: May take 7–10 business days, depending on the destination and customs processing.
International Shipping
- We offer international shipping to select countries. Shipping costs and delivery times vary based on location.
- Customers are responsible for any customs duties, taxes, or additional fees incurred upon arrival. These charges are not included in the shipping cost and are the responsibility of the customer.
Taxes
- All applicable taxes will be calculated at checkout based on the shipping address provided.
Order Tracking
- Once your order has shipped, you will receive a tracking number via email to monitor the status of your delivery.
Delivery Issues
- If you experience any issues with your delivery or if your order does not arrive within the expected time frame, please contact our customer service team at:
Email: Info@naladubai.com
WhatsApp: +971 52 771 2051
Thank you for choosing Nala! We look forward to delivering your order and helping you reach your fitness goals in style.
